今天重新安装了spine软件，但是在重新激活的时候，始终提示无法激活，网络连接断开，已经尝试使用VPN来进行激活，但是始终无法激活，如下图：
请问这样的情况该如何处理
spine重新安装无法激活
andyxihao It seems that the network connection has been blocked for some reason, so please check to see if your firewall or anti-virus software is blocking the connection as indicated in the message. Also, if you could send us the spine.log file, it might help us to understand the problem more specifically. Please open the log from the button at the bottom left of the error message window and let us know what it says.
Spine Launcher 4.1.14
Esoteric Software LLC (C) 2013-2022 | http://esotericsoftware.com
Windows 10 Pro amd64 10.0
NVIDIA Corporation, NVIDIA GeForce RTX 3060/PCIe/SSE2, 4.6.0 NVIDIA 536.40
WARNING: Unable to ping server: eu.esotericsoftware.com
[net.Socket] Connection reset
at sun.nio.ch.NioSocketImpl.implRead(Unknown Source)
at sun.nio.ch.NioSocketImpl.read(Unknown Source)
at sun.nio.ch.NioSocketImpl$1.read(Unknown Source)
at java.net.Socket$SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.decode(Unknown Source)
at sun.security.ssl.SSLTransport.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at s.nOe.(:161)
at java.lang.Thread.run(Unknown Source)
WARNING: Unable to ping server: jp.esotericsoftware.com
[net.Socket] Connection reset
at sun.nio.ch.NioSocketImpl.implRead(Unknown Source)
at sun.nio.ch.NioSocketImpl.read(Unknown Source)
at sun.nio.ch.NioSocketImpl$1.read(Unknown Source)
at java.net.Socket$SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.decode(Unknown Source)
at sun.security.ssl.SSLTransport.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at s.nOe.(:161)
at java.lang.Thread.run(Unknown Source)
WARNING: Unable to ping server: us.esotericsoftware.com
[net.Socket] Connection reset
at sun.nio.ch.NioSocketImpl.implRead(Unknown Source)
at sun.nio.ch.NioSocketImpl.read(Unknown Source)
at sun.nio.ch.NioSocketImpl$1.read(Unknown Source)
at java.net.Socket$SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.securi ty.ssl.SSLSocketInputRecord.decode(Unknown Source)
at sun.security.ssl.SSLTransport.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at s.nOe.(:161)
at java.lang.Thread.run(Unknown Source)
ERROR: Unable to authenticate activation code: 与服务器的连接已丢失。
[error] Unable to connect to server: https://usapi.esotericsoftware.com:443
at s.pRs.(:277)
at s.pRs.C(:130)
at s.fKF.C(:272)
at s.qHX.(:280)
at s.qHX.C(:158)
at s.FJG.V(:107)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Cause: [net.Socket] Connection reset
at sun.nio.ch.NioSocketImpl.implRead(Unknown Source)
at sun.nio.ch.NioSocketImpl.read(Unknown Source)
at sun.nio.ch.NioSocketImpl$1.read(Unknown Source)
at java.net.Socket$SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.decode(Unknown Source)
at sun.security.ssl.SSLTransport.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at s.pRs.(:258) ...
Misaki Spine Launcher 4.1.14
Esoteric Software LLC (C) 2013-2022 | http://esotericsoftware.com
Windows 10 Pro amd64 10.0
NVIDIA Corporation, NVIDIA GeForce RTX 3060/PCIe/SSE2, 4.6.0 NVIDIA 536.40
WARNING: Unable to ping server: eu.esotericsoftware.com
[net.Socket] Connection reset
at sun.nio.ch.NioSocketImpl.implRead(Unknown Source)
at sun.nio.ch.NioSocketImpl.read(Unknown Source)
at sun.nio.ch.NioSocketImpl$1.read(Unknown Source)
at java.net.Socket$SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.decode(Unknown Source)
at sun.security.ssl.SSLTransport.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at s.nOe.(:161)
at java.lang.Thread.run(Unknown Source)
WARNING: Unable to ping server: jp.esotericsoftware.com
[net.Socket] Connection reset
at sun.nio.ch.NioSocketImpl.implRead(Unknown Source)
at sun.nio.ch.NioSocketImpl.read(Unknown Source)
at sun.nio.ch.NioSocketImpl$1.read(Unknown Source)
at java.net.Socket$SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.decode(Unknown Source)
at sun.security.ssl.SSLTransport.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at s.nOe.(:161)
at java.lang.Thread.run(Unknown Source)
WARNING: Unable to ping server: us.esotericsoftware.com
[net.Socket] Connection reset
at sun.nio.ch.NioSocketImpl.implRead(Unknown Source)
at sun.nio.ch.NioSocketImpl.read(Unknown Source)
at sun.nio.ch.NioSocketImpl$1.read(Unknown Source)
at java.net.Socket$SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.securi ty.ssl.SSLSocketInputRecord.decode(Unknown Source)
at sun.security.ssl.SSLTransport.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at s.nOe.(:161)
at java.lang.Thread.run(Unknown Source)
ERROR: Unable to authenticate activation code: 与服务器的连接已丢失。
[error] Unable to connect to server: https://usapi.esotericsoftware.com:443
at s.pRs.(:277)
at s.pRs.C(:130)
at s.fKF.C(:272)
at s.qHX.(:280)
at s.qHX.C(:158)
at s.FJG.V(:107)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Cause: [net.Socket] Connection reset
at sun.nio.ch.NioSocketImpl.implRead(Unknown Source)
at sun.nio.ch.NioSocketImpl.read(Unknown Source)
at sun.nio.ch.NioSocketImpl$1.read(Unknown Source)
at java.net.Socket$SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.decode(Unknown Source)
at sun.security.ssl.SSLTransport.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at s.pRs.(:258) ...
andyxihao Thanks for showing us the log file! It appears that you are using an older spine launcher (4.1.14), so please upgrade to the latest launcher first. The latest version is 4.2.19. You can update the launcher by re-downloading the installer from your Spine license page and re-installing Spine with it.
The problem you are having is that the connection to the server is closed unexpectedly. We can see that in your log message:
[net.Socket] Connection reset
Unfortunately we can't know why this occurs. Something in the network configuration between you and our server is causing the connection to terminate when it should not. Spine is working correctly for all other users, so it must have something to do with the network on your side.
I can only guess from here, but I can say that some networks are set up to disallow all HTTPS traffic that uses a self-signed certificate. That makes sense when all traffic is going through a browser, but it will prevent Spine from communicating. If that is the case, hopefully you can add the 3 URLs to the network configuration so they will not be blocked:
- eu.esotericsoftware.com
- jp.esotericsoftware.com
- us.esotericsoftware.com
If you are ultimately unable to change the network configuration, you can try connecting to the internet through a different network. For example, at home or at work, via a cellphone hotspot, a coffee shop, or an internet cafe. Any network without such configuration will allow you to activate Spine. After that, Spine does not require network access every time it starts, so it will be quite some time before it bothers you again.
Misaki Hello!
I am still getting an error message when using the launcher on 4.2.19. I am currently trying to add the following 3 URLs to my network configuration:
eu.esotericsoftware.com
jp.esotericsoftware.com
us.esotericsoftware.com
But I currently don't know how to add it to the network configuration in Windows 10 system. I am using a desktop computer
andyxihao Hello,
I tried using the latest spine launcher and added 3 URL websites, but still couldn't activate successfully
Spine Launcher 4.2.19
Esoteric Software LLC (C) 2013-2024 | http://esotericsoftware.com
Windows 10 Pro amd64 10.0
WARNING: Unable to ping server: jp.esotericsoftware.com
[net.Socket] Connection reset
at sun.nio.ch.NioSocketImpl.implRead(Unknown Source)
at sun.nio.ch.NioSocketImpl.read(Unknown Source)
at sun.nio.ch.NioSocketImpl$1.read(Unknown Source)
at java.net.Socket$SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.decode(Unknown Source)
at sun.security.ssl.SSLTransport.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at s.EPE.(:161)
at java.lang.Thread.run(Unknown Source)
WARNING: Unable to ping server: eu.esotericsoftware.com
[net.Socket] Connection reset
at sun.nio.ch.NioSocketImpl.implRead(Unknown Source)
at sun.nio.ch.NioSocketImpl.read(Unknown Source)
at sun.nio.ch.NioSocketImpl$1.read(Unknown Source)
at java.net.Socket$SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.decode(Unknown Source)
at sun.security.ssl.SSLTransport.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at s.EPE.(:161)
at java.lang.Thread.run(Unknown Source)
NVIDIA Corporation, NVIDIA GeForce RTX 3060/PCIe/SSE2, 4.6.0 NVIDIA 566.36
WARNING: Unable to ping server: us.esotericsoftware.com
[net.Socket] Connection reset
at sun.nio.ch.NioSocketImpl.implRead(Unknown Source)
at sun.nio.ch.NioSocketImpl.read(Unknown Source)
at sun.nio.ch.NioSocketImpl$1.read(Unknown Source)
at java.net.Socket$SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.decode(Unknown Source)
at sun.security.ssl.SSLTransport.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at s.EPE.(:161)
at java.lang.Thread.run(Unknown Source)
ERROR: Unable to authenticate activation code: 与服务器的连接已丢失。
[error] Unable to connect to server: https://usapi.esotericsoftware.com:443
at s.zDv.(:275)
at s.zDv.S(:128)
at s.ofY.S(:277)
at s.gXJ.(:285)
at s.gXJ.S(:163)
at s.zxa.I(:107)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Cause: [net.Socket] Connection reset
at sun.nio.ch.NioSocketImpl.implRead(Unknown Source)
at sun.nio.ch.NioSocketImpl.read(Unknown Source)
at sun.nio.ch.NioSocketImpl$1.read(Unknown Source)
at java.net.Socket$SocketInputStream.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.read(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.readHeader(Unknown Source)
at sun.security.ssl.SSLSocketInputRecord.decode(Unknown Source)
at sun.security.ssl.SSLTransport.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.decode(Unknown Source)
at sun.security.ssl.SSLSocketImpl.readHandshakeRecord(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)
at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.connect(Unknown Source)
at s.zDv.(:256) ...
Please try to follow the instructions here:
https://esotericsoftware.com/spine-troubleshooting
Misaki
Hello.
I've tried to connect using my cell phone hotspot and it still won't activate, can you help me to check if there is any abnormality in my account
My spine account: kahxh123
Email: <removed>
Purchase date: 21 November, 2023
andyxihao I have now checked the status of your license and it is in normal condition, so you should be able to use your activation code without any problems.
Unfortunately, connections from China may be unstable as we do not have our server in China. Conversely, if it does not work at first, it may work after several attempts. It seems that you were able to use Spine in the past, so if your network settings have not changed since then, we would appreciate it if you could try several times.
Misaki
Hello.
We really didn't make any network changes, we just reinstalled spine yesterday on the same computer, and after reinstallation it needed to be activated, and when I activated it again, it didn't work.
For this reason, I also reinstalled my entire windows system, and still could not activate it, I am now in great need of official help, I have used a VPN, the nodes of the VPN I used were Japan, and Singapore, and neither of them worked, since my account works, is there any other way of generating an encrypted file for me, that can be used without me having to activate it again, so that I can install it into my spine software to ensure that I can use it properly? (Just bind my fixed device, our company will strictly abide by the rule of no more than 2 computers) I will be grateful, our company has purchased a total of 2 spine software, in addition to the one just sent to you, there is also an account:
Account number: <removed>
Date of purchase: 24 Jul, 2018
andyxihao Unfortunately, there is no way to activate Spine without connecting to our server. Also, I am afraid that there is nothing we can do except speculate, because our server is not rejecting your connection, but a connection rejection is occurring on your end.
In fact, even if you or your company have not changed your own network settings, it is possible that the security updates you have installed are interfering with the connection to our servers. Spine does not require reconnection for a long period of time after activation, so even if there has not been a recent update, it could have been caused by an update made a long time ago. I am afraid I can only repeat the same advice, but please check your or your company's network and security settings.