Editor crashes all the time

AlexeyM

Hello!
At some point, Spine editor stopped working for me. The app starts, does some updating, writes "Started." into the log file and crashes just after that. It doesn't matter whether I just launch Spine.exe or open a .spine file - the result is the same. I still can use Spine for export - everything works fine from a command line.Unfortunately, I don't know when Spine got broken because I haven't used it for some time. Maybe something changed in the environment on my PC, but I don't know what can it be. SpineTrial doesn't work either.

Have anybody got such a problem recently?

PS. I use Windows 10.

Pharan

Does the log file say nothing else?

Have you also tried reinstalling?

Søren

Try removing or renaming your spine prefs.json file. You will find the file under C:\Users<user>\Spine
You will also find your log file there.

If it still doesn't work, try downloading the latest launcher from your license page.

Nate

Please post your spine.log file, even if it doesn't show any errors.

Windows: <user home folder>\Spine\spine.log
Mac: <user home folder>/Library/Application Support/Spine/spine.log
Linux: <user home folder>/.spine/spine.log

AlexeyM

Thank you for the support. I just found out what was the problem - it was a graphic card driver.

The log looked like this:
Spine Launcher 3.5.51
Windows 10 Home x86 6.2
Java 1.7.0_80 Esoteric Software
32-bit Server VM
Up to date: Spine 3.5.51
Spine 3.5.51 Professional
Licensed to: #############
NVIDIA Corporation
GeForce GTX 650/PCIe/SSE2
4.5.0 NVIDIA 382.33
Started.

The same way it looks if everything is ok. After lots of unsuccessful attempts to find out what the problem is, I checked the Windows event log and Bingo!

The NVIDIA OpenGL driver has encountered
an out of memory error. This application might
behave inconsistently and fail.

And after that crash happened inside of nvoglv32.DLL.

Driver update helped and now the editor works again. It would be great if you were able to detect such situations and write something to the log.

Nate

Great! I'm really glad you figured it out. Unfortunately a crash like that is a catastrophic failure and the operating system will terminate the process before Spine has a chance to log that something went wrong.