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Enterprise Edition - Trouble Launching for some.
Hello,
My company recently switched to an enterprise version of Spine and rolled it out. Most current users were able to download and start up without incident, however, there are a handful of us who's Enterprise editions will not launch. It seems to install but nothing happens when we try and start up. I am on a Windows 10 Alienware laptop. Please advise. We tried turning off all anti virus software and that doesn't do it.
Here is the error log.
Sorry, Spine has encountered a fatal error.
Antivirus software may crash Spine.
Please disable any antivirus software or safelist Spine.
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A fatal error has occurred:
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EXCEPTION_INT_DIVIDE_BY_ZERO (0xc0000094) at pc=0x00007ffae14f73de, pid=35740, tid=26916
Problematic frame:
V [jvm.dll+0x2773de]
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To report this problem please contact us at:
contact@esotericsoftware.com
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S U M M A R Y
Time: Thu Jul 15 09:47:24 2021 Central Daylight Time elapsed time: 0.064333 seconds (0d 0h 0m 0s)
Host: Intel(R) Core(TM) i9-8950HK CPU @ 2.90GHz, 12 cores, 31G, Windows 10, 64 bit Build 17134 (10.0.17134.2145)
JVM: OpenJDK 64-Bit Server VM (11.0.1+GA, mixed mode, tiered, compressed oops, , compressed class ptrs, g1 gc)
T H R E A D
Current thread (0x00000223b9c1e5f0): JavaThread "Unknown thread" [_thread_in_vm, id=26916, stack(0x000000373cc00000,0x000000373cd00000)]
Stack: [0x000000373cc00000,0x000000373cd00000], sp=0x000000373ccfe830, free space=1018k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V [jvm.dll+0x2773de]
V [jvm.dll+0x1c9bc9]
V [jvm.dll+0x1be634]
V [jvm.dll+0x358b7f]
V [jvm.dll+0x1ccbf3]
V [jvm.dll+0x51706b]
V [jvm.dll+0x517f06]
V [jvm.dll+0x518822]
V [jvm.dll+0x51661b]
V [jvm.dll+0x5615d4]
V [jvm.dll+0x5627d8]
V [jvm.dll+0x2fb5e7]
V [jvm.dll+0x543f05]
V [jvm.dll+0x3371aa]
V [jvm.dll+0x338841]
C [Spine.exe+0x40a6]
C [Spine.exe+0x9a99]
C [Spine.exe+0xcdce]
C [KERNEL32.DLL+0x14034]
C [ntdll.dll+0x73691]
siginfo: EXCEPTION_INT_DIVIDE_BY_ZERO (0xc0000094)
Registers:
RAX=0x00000000fffffff4, RBX=0x000000373ccfea40, RCX=0x00000223ba5db280, RDX=0x00000000ffffffff
RSP=0x000000373ccfe830, RBP=0x00000223ba5da300, RSI=0x0000000000000000, RDI=0x000000373ccfe8d0
R8 =0x000000000000000c, R9 =0x0000000000000000, R10=0x00000000fffffff4, R11=0x00000223d18000e0
R12=0x00000223ba588a10, R13=0x00000223ba5db0f0, R14=0x00000223ba5db410, R15=0x000000000000000c
RIP=0x00007ffae14f73de, EFLAGS=0x0000000000010293
Top of Stack: (sp=0x000000373ccfe830)
0x000000373ccfe830: 0000000000000000 0000000000000000
0x000000373ccfe840: 00000223d1340000 000000373ccfe8d0
0x000000373ccfe850: 00000223b9c1e5f0 00000223ba5db0c0
0x000000373ccfe860: 00000223d13400f8 00007ffae1449bc9
0x000000373ccfe870: 000000373ccfea40 00000223ba5da300
0x000000373ccfe880: 0000000000000000 000000373ccfea40
0x000000373ccfe890: 00000223d1800510 0000000000000000
0x000000373ccfe8a0: 00000223ba5db280 0000000000000000
0x000000373ccfe8b0: 00000223d13400f8 00000223d1800058
I responded via email earlier, but I'll respond here also:
Sorry you are having trouble! The crash you see can happen when antivirus, anti-malware, or other software manipulates Spine.
I know you said you've disabled it, but some antivirus software can be quite nasty. For example, Comodo Firewall will continue to run in the background and manipulate Spine and other software even when it is disabled. Comodo Firewall needs to be completely uninstalled to get it to stop wreaking havoc with other software. Other antivirus software may behave as poorly.
Can you say what antivirus you and the others that are having problems are using?
While I suggest moving to Spine 4.0 because it has amazing new features and improvements, if you would like to continue using a < 4.0 version of Spine with your older Spine launcher installation, you can specify the version on the command line. For example:
Spine
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update 3.8.99
Please see here for how to run Spine from the command line:
Command line interface - Spine User Guide: Running Spine with CLI parameters